In times of trouble, Big Mountain recommends Sucuri website monitoring, alerting and malware removal services. For peace of mind, click on their logo to the right for a FREE, no-obligation scan of your website.
Server Uptime Status
To keep you better informed, please click on the Pingdom logo to the right to view our current uptime status. While we try to keep any service disruption to a minimum, all servers need to be updated on a regular basis to maintain their reliability. These reports do not take into account any downtime for scheduled updates, upgrades or maintenance.
Click here to view previous updates.
- Backup Client for Mac
- Backup Client for Windows
- ServerSave Client for Windows Server
- iPad/iPhone App
- Android App
Kerio Connect Email
Most likely, you do not have your SMTP settings configured. Outbound SMTP requires authentication. The outbound settings should be the same as your inbound.
In webmail, right click on the the deleted items folder and choose "Delete All". In Apple Mail, Entourage, Outlook, etc. you can either right click on the folder and choose to empty folder or in the File menu there should be an option to empty or delete your Trash and/or Deleted Items. Alternatively, we off the option to have rules setup on your account to automatically purge Deleted Items when they reach an age, as defined by you.
For security purposes, SSH is disabled in our servers. Since Big Mountain provides a managed hosting service, please contact us for assistance.
Many settings may be modified using the Web Control Panel. However, Big Mountain provides a managed hosting service meaning that we will gladly make any changes to your settings that you wish. Contact Big Mountain for assistance.
The FTP server is ftp.bigmountainhost.com and your username/password was assigned to you when your account was first setup. If you do not know your username/password, please contact Big Mountain for assistance. Sometimes, depending on your network, it may be necessary to use passive FTP. Most FTP clients may be used.
Go to http://your-domain.com:84 and log in with your username and password. This is typically the same as your FTP username and password. Click on Log Reports and select your domain.
MailFoundry Spam Filter
Quarantined messages are stored in the firewall for 10 days. During this time, you may view or release a message through the quarantine reports or through the MailFoundry admin console. After 10 days, the message is automatically purged from the firewall and becomes unavailable.
RBL stands for real time blacklist. If you have good messages being quarantined under RBL, that means that the sender’s mail server has been blacklisted. Notify the sender, so that they may take steps to resolve this with their mail service provider or IT administrator. However, we can whitelist the sender’s email address or domain name, bypassing the RBL scanner. Contact your IT administrator or Big Mountain for assistance.
If you receive a spam message, please forward the message to firstname.lastname@example.org, so that the MailFoundry engineers can create new spam definition rules to help combat the spam.
We do not automatically assign user access to the firewall. Please contact Big Mountain to request a username/password if you do not already have one.
Under Manage My Account, you may log into the MailFoundry firewall. You will need a domain username/password. Navigate to the Message IQ tab and Whitelists will be the first available option. If you do not have a username/password, please contact your IT administrator or Big Mountain for assistance.
Domains and DNS Records
mailfoundry.bigmountainmail.com (primary MX), mailfoundry2.bigmountainmail.com (secondary MX)
Big Mountain is not a domain registrar. You cannot transfer your domain to Big Mountain, but you can point your domain to our nameservers after we have setup your dns records.