When I try to send email using my Apple Mail, it says my email address is being rejected by the server. I can receive mail through Apple Mail, though. Just can't send.
Most likely, you do not have your SMTP settings configured. Outbound SMTP requires authentication. The outbound settings should be the same as your inbound.
How do I empty my Trash or Deleted Items folder?
In webmail, right click on the the deleted items folder and choose "Delete All". In Apple Mail, Entourage, Outlook, etc. you can either right click on the folder and choose to empty folder or in the File menu there should be an option to empty or delete your Trash and/or Deleted Items. Alternatively, we off the option to have rules setup on your account to automatically purge Deleted Items when they reach an age, as defined by you.
How can I access my web server via SSH?
For security purposes, SSH is disabled in our servers. Since Big Mountain provides a managed hosting service, please contact us for assistance.
I want to make changes to my web hosting settings, how do I do this?
Many settings may be modified using the Web Control Panel. However, Big Mountain provides a managed hosting service meaning that we will gladly make any changes to your settings that you wish. Contact Big Mountain for assistance.
What are my FTP settings?
The FTP server is ftp.bigmountainhost.com and your username/password was assigned to you when your account was first setup. If you do not know your username/password, please contact Big Mountain for assistance. Sometimes, depending on your network, it may be necessary to use passive FTP. Most FTP clients may be used.
How do I view my website statistics?
Go to http://your-domain.com:84 and log in with your username and password. This is typically the same as your FTP username and password. Click on Log Reports and select your domain.
How long are quarantined messages stored in the firewall?
Quarantined messages are stored in the firewall for 10 days. During this time, you may view or release a message through the quarantine reports or through the MailFoundry admin console. After 10 days, the message is automatically purged from the firewall and becomes unavailable.
Good messages are being quarantined under RBL. What is RBL and how do we fix this?
RBL stands for real time blacklist. If you have good messages being quarantined under RBL, that means that the sender’s mail server has been blacklisted. Notify the sender, so that they may take steps to resolve this with their mail service provider or IT administrator. However, we can whitelist the sender’s email address or domain name, bypassing the RBL scanner. Contact your IT administrator or Big Mountain for assistance.
I have recently started receiving a lot of spam. What can I do to reduce this?
If you receive a spam message, please forward the message to spam@mailfoundry.com, so that the MailFoundry engineers can create new spam definition rules to help combat the spam.
What is my username/password for the MailFoundry firewall?
We do not automatically assign user access to the firewall. Please contact Big Mountain to request a username/password if you do not already have one.
How do I whitelist an address in the MailFoundry firewall?
Under Manage My Account, you may log into the MailFoundry firewall. You will need a domain username/password. Navigate to the Message IQ tab and Whitelists will be the first available option. If you do not have a username/password, please contact your IT administrator or Big Mountain for assistance.
I am hosting my dns through another host, but you are hosting my email service. What should I change my MX records to?
mailfoundry.bigmountainmail.com (primary MX), mailfoundry2.bigmountainmail.com (secondary MX)
What are the host names of your nameservers?
server1.bigmountainhost.com, server2.bigmountainhost.com
How do I transfer my domain to Big Mountain?
Big Mountain is not a domain registrar. You cannot transfer your domain to Big Mountain, but you can point your domain to our nameservers after we have setup your dns records.
